FAQs

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Orders & Shipping

How long will my order take to arrive?

Your order will take 2-3 business days to get to you! You can track the status of your order at any time through the tracking email that was sent to you when your order has been shipped.
Recurring orders (such as refill blades) will be shipped according to the frequency you chose and based on the date you purchased your first Razor Starter Set. From the shipping date (which you can always check in your account) recurring orders will take about 4-5 working days to be delivered straight to your door!

How can I check the status of my order?

You can check the status of your order at any time from your account under "My Orders" or through the tracking email that was sent to you when your order has been shipped.
If the tracking is not active yet, don't worry: your shipment has just been handled to the courier. Just check again after 24 hours!
Recurring shipments of razor blades are not provided with tracking, but will arrive in 3-5 working days. Be sure to check your mailbox!

How much is shipping?

Shipping is free for all orders over €35 - enjoy! :) The shipping cost for all orders under €35 is €3.90 throughout Italy, while €4.90 in all other countries.

Do you ship abroad?

Fler currently ships to Italy, Germany, Austria, Holland, Belgium and Luxembourg. Shipping is always free for all orders over €35! Write to hello@flerworld.com and let us know where you would like to see the Fler revolution and its products go :)

Can I purchase the Razor Starter Set without the subscription?

Currently, the Razor Starter Set can only be purchased by subscription, while all Gift Sets can be purchased without a subscription. Don't worry, you can customize the subscription to your liking and find the perfect solution for you. If for any reason you want to cancel it, you can do so at any time from the "My subscription" page - But you will be missed 💔

I already have a Fler razor, how can I buy more blades?

Glad you asked! You can purchase new blades at this link: https://flerworld.com/it/lamette by choosing the frequency you prefer to receive them. You can pause your blade renewal at any time from your account.

My order has been returned to sender, what should I do?

As soon as the order has returned to our warehouse, we can arrange for a second shipment to be paid by the customer. Alternatively, you can request a refund of your order from which €3.90 will be deducted as shipping costs.

Subscription

How does the subscription work?

A subscription is the easiest and most convenient way to get new blades when you need them on a regular basis - so you never run out again! To start with, you will receive your Razor Starter Set - your new aluminum razor will arrive with its matching stand and 2 interchangeable heads. Thereafter, you will receive 4 new blades with each shipment, at the frequency of your choice. Shipping is always free for recurring orders. You can also add body products to your subscription. You can change, pause or cancel your subscription, at any time and for free. Crazy, huh?

How many brush heads will I receive in each shipment?

You will receive 2 heads with your Razor Starter Set, and 4 new heads with each recurring shipment. You decide the shipping frequency: monthly, bimonthly or quarterly (with always free shipping). You can change the shipping date, pause your subscription or cancel it whenever you want, at no cost!

How can I change, pause or cancel my subscription?

Customizing your subscription is very easy! Log in to your account and go to the “My Subscription” page. From here, you can change your shipping date, change your address, pause or cancel your subscription at any time. If you need help, write to hello@flerworld.com - Fler will take care of you :)

Can I change my subscription frequency?

Certain! You can change the frequency of your subscription at any time from the "My subscription" page, in the "Delivery frequency" section. Remember to confirm the change by clicking on "Update subscription".

Can I add more products to my subscription?

Certain! All Fler products can be added to your subscription both during the purchase of the razor and afterwards. If you wish to add a product to your subscription after your first order: 1. Make sure you are logged in to the site. 2. On the product page, select the “Add to my subscription” option. 3. Click on “Go to my subscription” and then on “Update subscription” to confirm your new product! NB The new product will arrive together with your next recurring order based on the frequency you previously chose. If you want to receive your new order immediately, change the shipping date in the "Next shipping" section to the first available and Fler will send your products to you in the shortest time possible.

I already have a Fler razor. How can I buy another one?

Want to try a new color or just have them all? WOW! 1. Log in to your account by clicking on “Login” at the top right. 2. Click on “Choose your color” from the Fler razor page. 3. Choose the color of your new Fler razor and continue with the checkout steps. 4. Voila, your new razor will arrive to you very soon! The frequency of sending the blades and your subscription will remain unchanged, and you will always have only 1 subscription, yours.

How can I change my payment method?

Log in to your Account and in the "My Account" section you can modify your data, such as the shipping address and payment method. If you need help, write to hello@flerworld.com - Fler will take care of you :)

Products

What will I find inside the Razor Starter Set?

In your first Set you will find the Fler aluminum razor (available in 3 colours, so you can choose the perfect one for your bathroom), the coordinated support to keep your new razor always in place and 2 replacement heads. If you have also purchased other products in the collection (such as Foamtastic) they will all arrive together with your Razor Starter Set.

Can the Fler razor be used by everyone?

Of course yes! Fler has only created products that can adapt to the needs of every person, of every gender and every body. The rounded head and its 5 blades guarantee you a thorough shave on every part of the body, even in the most difficult areas. The Rolatek technology present under the blades helps to sweeten every hair removal experience to make it suitable for everyone!

How often should I replace the blade?

To guarantee a perfect and irritation-free shave, the advice is to change the blade every 5-7 uses.

How do you replace the blade?

To change the blade on your razor, follow these simple steps: 1. Press the button on the razor handle forward to release the old blade. 2. Take a new blade and, holding it at the ends, with the blades facing down, slide the connector at the end of the razor handle into the new blade, applying a little pressure. 3. As soon as you hear "click", it's done!

How does the razor stand work?

Fler has created a coordinated support for your razor so you can always keep it in place and protected from water! To attach your stand: 1. Remove the protective film on the back of the stand. 2. Look at the arrow on the back of the stand which indicates its correct positioning. 3. Place the holder on a clean, dry surface and hold it for a few seconds - so that your holder adheres best to the surface. 4. Place your razor on the stand (with the blades facing the wall). Voila, your razor is ready to have all eyes on you!

Are the products vegan?

Yes! All Fler products are vegan.

Are the products cruelty free?

All Fler products are cruelty free and none of the ingredients are tested on animals, in compliance with European regulations that came into force in 2004 and 2009.

Which products can be purchased by subscription?

The Fler razor with its blades constitute the center of the subscription, to which body products can be added, following the same delivery frequency as the blades. Body products can also be purchased individually.

How can I add a product to my subscription?

To add a product to your subscription, follow these simple steps: 1. Make sure you are logged in to the Fler website. 2. On the product page, select the “Add to my subscription” option. 3. Click on “Go to my subscription” and then on “Update subscription” to confirm your new product!

Where can I view product ingredients?

On the page of each product the "Ingredients" section is available where you can view the INCI of each product. If you need more information, write to hello@flerworld.com and Fler will answer all your questions :)

Referral Program

How does the referral program work?

Fler has decided to thank each of you with its Referral program. The revolution needs everyone: the more friends you invite to be part of Fler, the more free products you will receive! You can find all the "rewards" on the Referrals page within your account. Plus, the people you invite will get 30% off their first Razor Starter Set :)

Where can I find my link to share with other people?

Inside the "Account" page, click on Referral and you can share your link via WhatsApp, Facebook or email and send it directly to whoever you want. This way, they will receive an invitation signed by you. Alternatively, you can send your Referral code which they can apply when creating their account.

About Fler

What is Fler's commitment to greater sustainability?

Fler believes that every big change begins with small gestures. Every day is the right opportunity to implement the sustainability of this project and continue to explore alternatives and processes that increasingly reduce Fler's impact on the planet. To date, Fler has achieved these objectives: - The razor is made of aluminum to last a long time. - The packaging is 100% recyclable. - The packaging for the recurring blades is made of 100% recycled paper. - All secondary packaging used for shipments is FSC certified, which guarantees the origin of the paper from responsibly managed forests through sustainable production. - Fler offsets the CO2 emitted by each shipment, through the partnership with UP2YOU! After making a purchase, you will receive an email in which you can choose which project to contribute to offset the emissions of your shipment, at no cost :)

What projects does Fler support?

To build a more equitable and inclusive world, razors and creams are not enough. And this is why Fler donates 1% of its proceeds to support the LGBTQI+ community and to fight gender violence and rape culture.

Payments & Returns

How does payment work?

Payment can be made by credit card and takes place via the Stripe payment gateway which guarantees maximum security of your data according to the international security standard PCI DSS. For recurring orders (such as new blades), the payment method you chose during your first order will be automatically charged. As soon as your payment is confirmed, your order will be shipped! It can therefore take a few days from when you see the payment made to when you receive your new blades, and you can always follow the status of your order from your Account.

How can I make a return?

If you have had a problem with your order, write to hello@flerworld.com within 14 days with your order number and you will receive all the help you need. Please note: to obtain a return for your order, the products must not have been opened or used and must be returned in their original packaging.