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Terms & Conditions

WHEREAS

This website www.flerworld.com and any Fler mobile application (hereinafter, the "Website/APP") are owned by Fler srl, with registered office in Cervarese S.. Croce (Padua), via Frassanelle 31, tax code and VAT number 05343130281 registered with the Companies' Register of Padua under REA PD - 461110 (hereinafter, the "Company" or "Fler"), and is dedicated to the sale of hair removal products and complementary body care products. The Website/APP is designed, created and managed by Fler srl and allows Users (as defined below) to:

  • view the Products (as defined below);
  • select the Products they wish to purchase, which are available for purchase either on an occasional basis (Single Purchase Service) or by subscription (Subscription Service);
  • use the home delivery service for the Products;
  • pay the amount due to Fler for the purchase of the selected Products, according to the Service (as defined below) chosen.

1. TERMS AND CONDITIONS OF USE

These T&Cs define and regulate the general conditions of use of the Website/APP and the Services provided to you by Fler srl.

The use of the Website/APP by each User, regardless of whether he/she is a Visiting User, a Registered User or a Customer (as defined below), is subject to the terms and conditions set out in these T&Cs, even if the User does not use any of the Services or features available on the Website/APP.

For the purposes of this agreement, the term "T&Cs" means the general rules for the use of the Website/APP and the Services and the particular conditions governing the use of the individual Services, including any document referred to herein or any other notice, legal notice, information or disclaimer published on the Website/APP. The privacy policy (the "Privacy Policy"), the "Help" section and any additional terms and conditions listed in the various sections of the Website/APP form an integral part of these T&Cs.

In these T&Cs, in addition to the terms defined elsewhere, the terms listed below shall have the meaning ascribed to each of them. In particular:

Customer - means individually any Registered User who activates the Subscription Service (as defined below) or the Single Purchase Service under the conditions set out in these T&Cs (hereinafter also "Registered User").

Subscription Service Customer - means the Registered User who activates the Subscription Service (as defined below) under the conditions set out in these T&Cs.

Single Purchase Customer - means the Registered User who purchases the Products without activating the Subscription Service under the conditions set out in these T&Cs.

Products - the products sold through the Website/APP to Customers.

Referral Program - means the incentive programme for the purchase of Products that involves Customers sharing their referral link to invite other potential users to try the Products or Service.

Service - means any service and all associated features offered on the Website/APP. The term "Service" includes, in the absence of specification, the Website/APP and all services, including paid services, functions, and features that are offered on the Website/APP and that are otherwise made available to Users.

Website/APP - means the website that can be reached at www.flerworld.com, but also all internet addresses (e.g. URLs, domain names and pages) and/or related application software for the use of the Services that the Company controls or manages and that are used to offer or provide the Services as well as all mirrors, replacements and backups and all web pages that the websites include. Any reference to the "Website/APP" in these T&Cs includes all current or future versions of the website www.flerworld.com, as well as any mobile application through which you access Fler's website or Services, regardless of whether, in either case, access is via a currently existing platform or device or via a future platform or device.

Carrier - means the transport company or freelancer delegated to transport the Products to the User.

Visiting User - means the user who browses the Website/APP without registering on the Website/APP, for information purposes.

2. CHANGE IN T&C

The Company reserves the right, as set out below, to update, supplement and amend all or part of the terms of these T&Cs and each of the documents referred to herein, including the Privacy Policy, the Services and their respective features, as well as the fees for the use of the Services published therein.

The User agrees to review the T&Cs from time to time and the Company will take all reasonable steps to inform the User of any changes to the T&Cs and/or Services via the Website/APP.

Amendments to the T&Cs and/or the relevant Services shall be effective from the time of publication on the Website/APP and shall only apply to sales concluded thereafter.

The Company will inform Users of changes to these T&Cs or to the features/limitations of the Services and/or the costs thereof by posting them on the Website/APP or by sending a notice to the User's e-mail address provided when registering on the Website/APP and/or thereafter.

Changes and updates shall be deemed to have been accepted by Users by connecting to or using the Website/APP after the change has been posted on the Website/APP.

If you do not agree with these changes, please do not use the Website/APP and, if you are a Registered User, delete your account.

3. AGE AND RESIDENCE

The Website/APP and the Services offered are intended exclusively for Customers who are at least 18 years old. The Service is provided automatically by computerised systems.

The Customer who intends to register or subscribe to the Service by proceeding to Registration and subsequently to the selection of the Services guarantees that he/she is of legal age, and that the personal data provided is true, correct, updated, referring to the person who enters it or entered with the consent of the third party, assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any variations in the data provided by the Customers, it shall be the responsibility of the latter to inform the Company.

4. WEBSITE/APP REGISTRATION

Navigation of certain sections of the Website/APP is also accessible free of charge by Visiting Users.

The Company reserves the right to allow, even temporarily, Visiting Users the use of the Service and access to certain areas normally reserved for Registered Users.

In order to make full use of the Service offered by the Website/APP, registration on the Website/APP is required.

4.1. How to register on the Website/APP

In order to use the Services, the User is required to register by providing certain personal information (hereinafter, the "Registration"), indicating a valid personal e-mail address and creating his own personal account (hereinafter, the "Profile"), following the relevant registration procedure illustrated from time to time at the time of Registration, to enable the Company to have a sufficient purchase profile to provide the Services.

The Registered User may at any time access his/her Profile in order to update or modify the data entered, including the information related to his/her preferences. It is understood that the Registered User shall be solely responsible for the accuracy and updating of such information.

In the event that the User does not complete the Registration or authentication procedure after having provided the e-mail address and/or other data required for Registration, the User may receive a limited number of communications inviting him/her to conclude the registration process and describing the service for which the registration procedure was initiated, without prejudice to the User's right to cancel his/her data and delete his/her Profile from the Website/APP by writing to hello@flerworld.com with the subject "Cancellation request".

4.2. E-mail

The Registered User undertakes to provide a personal e-mail address, which he guarantees to have at his disposal legitimately and which he accesses regularly. The Registered User also undertakes to promptly update his/her e-mail address registered on the Profile in the event of a change. Profiles registered with e-mail addresses belonging to parties other than the Registered User or with temporary e-mail addresses may be deleted by Fler without prior notice.

4.3. Deleting the Profile

Registered Users may at any time request the cancellation of their profile by writing an email to hello@flerworld.com with the subject "Account Cancellation".

5. PRODUCTS

5.1. Offer to the public

All Products and prices quoted in the Services constitute an offer to the public subject to the limitations and conditions contained in the Website/APP itself and these T&Cs.

5.2. Prices

All prices are inclusive of VAT if due according to the applicable regulations. The cost of delivery and handling is not included in the price of the Products unless expressly indicated.

The Customer accepts that the price of the Subscription Service or of the individual Products sold through the Single Purchase Service may be subject to changes, including increases, which will be communicated by Fler to the email address provided during registration on the Website/APP.

6. SERVICES

The Service offered by Fler to Registered Users is a service that allows you to:

  • view the Products available for purchase through the Website/APP;
  • select the Products that the User intends to order and purchase;
  • choose whether to activate the subscription to periodically receive the selected Products at your home address or at a different address indicated (the "Subscription Service");
  • occasionally receive the selected products at their home address or at a different address indicated ("Individual Purchase Service");
  • pay the amount due to the Company for the purchase of the Products offered on the Website/APP.

7. THE SINGLE PURCHASE SERVICE

After the Registration to the Website/APP by the Registered User, the Registered User will be entitled to purchase the Products by using the Single Purchase Service and thus making single purchases by selecting each time the Products he/she wishes to receive.

If the Registered User decides to use the Single Purchase Service, he/she shall be subject to the specific provisions set out in this Article 7 (The Single Purchase Service).

This Article 7 is also applicable in the event that a Registered User who already holds a Subscription Service wishes to purchase one or more Products independently of the Subscription Service and without such purchase constituting part of the Subscription Service.

7.1. Purchase of Products

The Registered User, by connecting to the Website/APP, may:

  1. view all Products available for purchase by selecting those of interest and adding them to your shopping cart;
  2. check the Products added to the basket, their purchase price and the total cost;
  3. confirm your shipping and billing information;
  4. choose the payment method from those available;
  5. enter any discount codes;
  6. proceed with the purchase order by clicking on "Pay your order". In the event of subsequent failure in the payment process, the purchase order will be invalid and will be cancelled immediately and the user will be notified by email.

7.2 Acceptance of the purchase order

Acceptance by the Company of the purchase order shall result in the immediate debit of the amount of the consideration according to the payment method selected.

Following acceptance of the order, the Single Purchase Customer will receive confirmation by e-mail of the purchase having taken place, with an express indication of the summary of the Products ordered and the relative prices and any general and special conditions applicable to the order itself.

7.3. Methods of payment

Credit Card

In order to ensure maximum security, the Single Purchase Customer shall make the payment transaction directly on the secure server of the payment system provider. Credit card payment data are processed directly by the payment system provider as specified in the Privacy Policy.

PayPal

In order to guarantee maximum security, the Single Purchase Customer will be redirected to the PayPal site where he/she will be able to make the payment according to the methods accepted by PayPal and in compliance with its conditions.

ATTENTION

By completing the purchase order, the Single Purchase Customer:

a) guarantees the availability of the sum necessary for the payment of the Products ordered through the Individual Purchase Service;

b) expressly authorises the Company or third parties authorised by the Company to store the identification of the credit card or the Paypal account on their systems in order to authorise any subsequent debits by the Company.

7.4. Invoicing

The Single Purchase Customer may request the issue of the invoice by writing an email to hello@flerworld.com communicating the invoicing data including the tax code. The Customer is expressly informed of this possibility during all phases of the purchase on the Website/APP.

8. THE SUBSCRIPTION SERVICE

Following Registration on the Website/APP by the Registered User, the Registered User will be entitled to purchase Products using the Subscription Service, thus taking advantage of the possibility to receive the chosen products on a monthly, bimonthly or quarterly basis.

Should the Registered User decide to make use of the Subscription Service, he/she shall be subject to the specific provisions set out in this Article 8 (The Subscription Service).

8.1. Activation, change of frequency, suspension and deactivation of the Subscription Service

8.1.1 Activation of the Subscription Service

In order to activate the Subscription Service, the Registered User shall select one or more products among those available for sale on the Website/APP and the relevant shipment frequency, which may be monthly, bimonthly or quarterly. Proceeding to the actual purchase of at least one subscription product, the Registered User assumes the role of Subscription Service Customer.

The Company's acceptance of the activation of the Subscription Service entails the authorisation for the recurrent debit to the payment instrument chosen by the Customer of the cost of the products selected in addition to the delivery costs.

The Subscription Service Customer accepts that the recurring charge referred to in the preceding paragraph will be made at the current subscription price at the time the charge is made, in accordance with Article 5.2 of this agreement.

8.1.2. Changing the frequency of dispatch of the Subscription Service

The Subscription Service Customer has access to the "Subscription Management" section, where he can change the frequency of reception among the available frequency options (monthly, bi-monthly, quarterly).

In the same section, the Subscription Service Customer may change the date of shipment of the Subscription Products by selecting the day of shipment, which will then be repeated at the rate indicated in the previous paragraph.

The changes referred to in the preceding paragraphs shall only take effect if made by the Customer within three working days prior to the date of dispatch. Otherwise, they shall take effect with the next shipment.

8.1.3. Adding, removing, changing the quantity of the products of the Subscription Service

The Subscription Service Customer can add additional products to the Subscription Service from among those available for sale on the Website/APP directly from the product pages, by selecting the "Each time" purchase option and confirming the addition from their account.

In the "My subscription" section, the Subscription Service customer can change the quantity (addition or reduction) of products already included in the Subscription Service.

In the same section, You may remove one or more products from the Subscription Service, but You expressly agree to keep the product "4 razor blades" in the Subscription Service in order for it to remain active, except in the case provided for in article 8.1.4.

The changes referred to in the preceding paragraphs shall only take effect if made by the Customer within three working days prior to the date of dispatch. Otherwise, they will take effect from the next shipment.

8.1.4 Suspension or deactivation of the Subscription Service

The Subscription Service Customer may suspend or deactivate the Subscription Service at any time and at no additional cost. If the Subscription Service Customer wishes to suspend or deactivate the Subscription Service, he/she must access the "My Subscription" section and alternately select the "Pause" or "Cancel Subscription" options.

Suspension or cancellation of the Subscription Service by the Subscription Service Customer shall take immediate effect even if any purchase orders already confirmed are delivered.

The Company also reserves the right to cancel, in whole or in part, the provision of Subscription Services at any time and with reasonable notice to allow delivery of orders already confirmed. In such cases, the Company shall promptly notify the Subscription Service Customer by e-mail and/or by notice on the Website/APP.

8.2. Subscription purchase order

The order to purchase the Subscription Service shall be deemed to have been placed on the day indicated when the Subscription Service was activated.

This purchase order will only be effective if the payment is successful.

8.3. Acceptance of the subscription purchase order

Acceptance by the Company of the purchase order shall result in the immediate debit of the amount of the consideration according to the payment method selected.

Following acceptance of the order, the Subscription Service Customer will receive confirmation by e-mail of the purchase with an express indication of the summary of the Products ordered and the relative prices and any general and special conditions applicable to the order itself.

8.4. Methods of payment

Credit Card

To ensure maximum security, the Subscription Service Customer will make the payment transaction directly on the secure server of the payment system provider. Credit card payment data is processed directly by the payment system provider as specified in the Privacy Policy.

PayPal

In order to guarantee maximum security, the Subscription Service Customer will be redirected to the PayPal site where he/she can make the payment according to the methods accepted by PayPal and in compliance with its conditions.

ATTENTION

Upon Activation of the Subscription Service, the Subscription Service Customer:

  1. guarantees the availability of the sum needed to pay for the Products ordered through the Subscription Service;
  2. if the failure to update the respective payment details results in the inability to pay for the Subscription Service, Fler may suspend and/or deactivate the provision of the Subscription Service.
  3. expressly authorises the Company or third parties authorised by the Company to keep the identification of the credit card or Paypal account on their systems in order to authorise any subsequent debits by the Company and therefore to allow the Registered User to repurchase on the Website/APP in an easy way and/or even without the active intervention of the Registered User.

8.5. Billing

The Single Purchase Customer may request the issue of the invoice by writing an email to hello@flerworld.com communicating the invoicing data including the tax code. The Customer is expressly informed of this possibility during all phases of the purchase on the Website/APP.

9. REFERRAL PROGRAMME

Following a purchase on the Website/APP, the Customer will be provided with a referral code that will enable him/her to benefit from the Referral Program. By joining the programme, the Company provides the Customer with a personal, unique and unmodifiable code (hereinafter the "Referral Code") that the Customer, at his sole discretion, will be entitled to share with third parties.

The Customer who shares his Referral Code with a third party accumulates credits when another user registers on the Website/APP and purchases Products with the Subscription Service, using the Referral Code provided by the Customer.

The accumulation of Referral Points entitles the Customer who has them to take advantage of discounts on the price of the Products or the Subscription Service or to receive Products free of charge, in the manner and with the characteristics identified by the Company and made public by means of the Website/APP or by email communication dedicated to this purpose.

The Company reserves the right, at its sole discretion, to suspend or delete from the Referral Program any Customer who uses the Referral Code or Referral Credits in a manner that is contrary to applicable law or the terms of this agreement.

The Company reserves the right to suspend or cancel the Referral Program, notifying the Clients by e-mail and without this giving rise to any obligation on the part of the Company with regard to alleged rights acquired by the Clients.

10. DELIVERY OF PRODUCTS

10.1. Methods of delivery

The Company will organise the delivery of the Products to the domicile indicated by the Customer by means of selected professional transporters.

The Customer acknowledges and accepts that the delivery date indicated on the Website/APP are purely indicative and that failure to meet them for reasons not directly attributable to the Company shall not constitute any obligation on the part of the Company.

10.2. Complaints

For any anomalies found on the Products, other than those due to the mere imperfection of the packaging, the User may contact the Company at the e-mail address hello@flerworld.com.

10.3. Non-delivery

The Customer acknowledges and accepts that in the event that the Products cannot be delivered due to the Customer's (or the person appointed by the Customer's) failure to be present at the time of delivery or if the address provided to the Company is incorrect or incomplete, the Products will not be cancelled from the order and the relevant amount will not be credited back to the Customer.

If due to non-delivery the Goods are returned to the Company, the Company will contact the Customer to arrange a new shipment. The cost of such shipment shall be borne by the Customer, and the Company reserves the right to collect the price by the same method of payment as set out in Articles 7.3 and 8.4.

10.4. Liability

The Company undertakes to perform the Services in good faith and to fulfil with utmost diligence all obligations under this contract.

The Company shall not be liable for any delays occurring during transport, nor for any damage to the Products attributable to transport, nor in cases of non-delivery due to the Customer's absence at the indicated address or to incorrect or incomplete provision of the shipping address.

10.5 Shipping costs

The cost of shipping is indicated on the Website/APP and, unless expressly stated otherwise, is always inclusive of VAT.

As provided for in Article 5.2 of this contract, and unless otherwise stated on the Website/APP, the cost of shipping is always understood to be borne by the Customer.

11. RIGHT OF WITHDRAWAL

11.1. Cases of exclusion of the right of withdrawal

Pursuant to Article 59(1)(d) and (e) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the right of withdrawal is excluded in relation to sealed goods which are not suitable for return for hygienic or health protection reasons and which have been opened after delivery, such as, but not limited to, razor blades and razor heads.

11.2 Exercise of the right of withdrawal

The Customer may exercise the right of withdrawal, pursuant to Articles 52 et seq. of Legislative Decree 206/2005, in relation to specific Products, other than those listed in paragraph 11.1 above, provided that these, after delivery, have not been opened or their seals altered.

Where the right of withdrawal is permitted, the Customer is entitled to withdraw from the purchase contract for any reason whatsoever, without having to provide an explanation and without penalty.

In order to exercise the right of withdrawal, the Customer must send Fler, within a period of 14 days from the date of delivery of the Products, a written communication by e-mail to the following e-mail address hello@flerworld.com with the subject line "Exercise of the right of withdrawal", expressly stating his or her intention to withdraw and providing information useful for identifying the purchase order.

Upon receipt of the notice of exercise of the right of withdrawal, Fler will open a return management file and provide the User with instructions on how to return the Products, which will be done by a courier indicated by Fler. You will be responsible for the shipping costs.

If the right of withdrawal is exercised, Fler will refund the User the full amount of the returned Products, within 14 days from the date on which the notice of withdrawal was received, without prejudice to Fler's right to suspend payment of the refund until the actual receipt of the Products. The refund will be made using the same payment method used by the User.

12. OBLIGATIONS OF THE USER

You undertake not to use the Website/APP and/or related Services for any purpose that is unlawful or not covered by these T&Cs. You may not use the Website/APP or related services in such a way as to damage or otherwise impair the Website/APP or interfere with the use and enjoyment of the Website/APP and related services by other users.

The Registered User must keep the access credentials to his/her profile confidential and is responsible for any use of the Website/APP made by anyone accessing it using his/her credentials. The Registered User undertakes in any case (i) not to use machines, algorithms, software or other automatic functions to generate the recall of pages or materials, (ii) not to generate page calls through which a person or a group of persons is requested to consult a page and (iii) to notify the Company immediately in case of suspected violation of the security of his/her Profile.

13. USER CONTENT AND REVIEWS

The Customer accepts that the content of any communication (including, but not limited to, emails, feedback, comments, suggestions) sent by any means to Fler may be used by Fler in connection with the development, production, marketing of products or services containing such content, without Fler incurring any obligation whatsoever towards the Customer as a result thereof.

The Customer may provide ratings and reviews of products available for sale on the Website/APP or on platforms developed by third parties and integrated into the Website/APP.

The intellectual property of the content referred to in the preceding paragraph and the content of the reviews remains with the Customer, who grants Fler the right to use, modify, adapt, publish, reproduce, transmit, sell, disseminate by any means at Fler's discretion such content. This possibility is granted to Fler on a perpetual, irrevocable, non-terminable, worldwide, royalty-free, transferable and sublicensable basis.

Fler reserves the right to remove or not publish content or reviews produced by the Customer in cases where, by way of example, they violate applicable laws, are defamatory or offensive or threaten to violate the rights of third parties, are obscene or discriminatory, or otherwise in Fler's sole discretion.

14. LIMITATIONS OF LIABILITY

The Company shall not be liable for any damages resulting from the inaccessibility to the Services due to problems related to the network, providers or telephone and/or telematic connections over which it has no control, to the failure and/or defective functioning of the User's electronic equipment.

The Customer acknowledges and accepts that from time to time not all the Products indicated in the order sent and accepted by the Company may be delivered. In this case, the Company will promptly refund the amounts relating to the Products ordered and not delivered or make a new delivery of the Products ordered and not delivered. Under no circumstances will the Company be liable for any loss and/or damage suffered as a result of non-delivery.

15. RESOLUTION. TERMINATION OF SERVICES

The Company reserves the right to delete the Profile and/or not to allow the User access and use of the Website/APP and the Services or part of them, at any time and with immediate effect, in case of violation by the User of his obligations under Articles 4.1 (Method of registration to the Website/APP), 7.3. (Methods of payment), 8.4 (Methods of payment) and 12 (Obligations of the User). With regard to these Users, Fler is authorised without prior notice to cancel any orders placed and not yet delivered.

Access to the Website/APP may also be temporarily interrupted in the event of technical problems or for maintenance purposes. If possible, notice of such interruptions will be given on the Website/APP.

The Company may at any time make improvements and/or changes to the Website/APP and the Services if this is necessary for technical reasons or in order to comply with current legislation.

The Company also reserves the right to discontinue, in whole or in part, the provision of the Services at any time and with reasonable notice allowing delivery of confirmed orders. In such cases, the Company shall promptly notify Registered Users and Customers and/or Users in general, by e-mail and/or by means of a notice on the Website/APP.

16. ADDITIONAL INFORMATION. SUSPENSION OF SERVICES

The Company reserves the right to ask the Customer for additional information or to send copies of documents proving the ownership of the payment instruments used.

The Company reserves the right not to accept the purchase order and/or to terminate with immediate effect the obligations under these T&Cs in accordance with Article 15 above (Termination of Services) if the Customer fails to provide information and/or copies of documents proving the ownership of the payment instruments used.

In no event shall the Company be liable for any fraudulent use of credit cards by third parties when paying for Products purchased on the Website/APP.

17. PRIVACY POLICY

The Company shall process the personal data of the Users in compliance with the privacy legislation as defined in detail in the information on the processing of personal data, Privacy Policy, available in the respective section of the Website/APP.

18. APPLICABLE LEGISLATION. DISPUTES

18.1. Applicable law

These T&Cs, including the documents referred to herein and other legal notices published on the Website/APP and in general the relationship between the Company and the Users of the Website/APP are governed by and shall be interpreted in accordance with Italian law.

18.2. Place of jurisdiction

Disputes connected with and related to the use of the Website/APP and the Services contemplated therein are reserved to the Italian jurisdiction and the Court of Padua shall have exclusive and binding territorial competence.

Specific approval of the T&Cs pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code.

Pursuant to and for the purposes of Articles 1341-1342 of the Civil Code, the parties declare that they have read and understood, and therefore expressly approve, Articles: 2 (Variation of T&Cs), 4 (Registration on the Website/APP), 5 (Products), 7 (The Single Purchase Service), 8 (The Subscription Service), 9 (Referral program), 10 (Delivery of Products), 11 (Right of Withdrawal), 12 (User Obligations), 13 (User Content and Reviews), 14 (Limitation of Liability), 15 (Termination. Termination of Services), 16 (Additional Information. Suspension of Services) and 18 (Governing Law. Disputes).

By issuing its final authorisation for Registration, therefore, the User fully and explicitly approves, without reservation, the aforementioned clauses set out in detail in the preceding paragraph.

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© 2021 Fler srl
P.I. 05343130281
Via Frassanelle 31, Cervarese S. Croce (PD) Italy
PD-461110 / €20,000.00

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