Terms & Conditions

GIVEN THAT

This site www.flerworld.com and any Fler mobile application (hereinafter, the "Website/APP") are the property of Fler srl, with registered office in Cervarese S. Croce (Padua), via Frassanelle 31, tax code and VAT no. VAT 05343130281 registered in the Padua business register with REA PD - 461110 (hereinafter, the "Company" or "Fler"), and is dedicated to the sale of hair removal products and complementary body care products. The Website/APP is designed, created and managed by Fler srl and allows Users (as defined below) to:

view the Products (as defined below);
select the Products they intend to purchase, available for purchase either occasionally (Single Purchase Service) or by subscription (Subscription Service);
use the home delivery service for the Products;
pay the amount due to Fler for the purchase of the selected Products, according to the Service (as defined below) chosen.

TERMS AND CONDITIONS OF USE

These T&Cs define and regulate the general conditions of use of the Website/APP and the Services provided to the User by Fler srl.

The use of the Website/APP by each User, regardless of whether they are a Visitor User, a Registered User or a Customer (as defined below), is subject to the terms and conditions set out in these T&Cs , even if the User does not use any of the Services or features available on the Website/APP.

For the purposes of this contract, the term "T&C" indicates the set of general rules for use of the Website/APP and the Services as well as the particular conditions governing the use of the individual Services, including any document referred to herein or any other note, legal notice, information or disclaimer published on the Website/APP. The privacy policy (the "Privacy Policy"), the "Help" section and any additional conditions listed in the various sections of the Website/APP are to be considered an integral and substantial part of these T&Cs.

In these T&Cs, in addition to the terms defined elsewhere, the terms listed below will have the meaning attributed next to each of them. In particular:

Client – individually means any Registered User who activates the Subscription Service (as defined below) or the Single Purchase Service under the conditions indicated in these T&Cs (hereinafter also “Registered User”).

Customer Subscription Service– means the Registered User who activates the Subscription Service (as defined below) under the conditions indicated in these T&Cs.

Single Purchase Customer– means the Registered User who purchases the Products without activating the Subscription Service under the conditions indicated in these T&Cs.

Products– products sold through the Website/APP to Customers.

Referral Program – means the incentive program for the purchase of Products which involves Customers sharing their referral link to invite other potential users to try the Products or the Service.

Service– means any service and all functions associated with it offered on the Website/APP. The term "Service" includes, in the absence of specifications, the Website/APP and all services, including paid services, functions and features that are offered within the Website/APP and which are in any case made available to Users. .

Website/APP– means the website that can be reached at the address www.flerworld.com, but also all internet addresses (e.g. URLs, domain names and pages) and/or the related application software for the use of the Services that the Company controls or manages and which are used to offer or provide the Services as well as all mirrors, replacements and backups and all the web pages that the sites include. Any references to the “Website/APP'' in these T&Cs include all current or future versions of the website www.flerworld.com, as well as any mobile application through which you have access to the site or the Fler Services and this regardless of whether, in either case, access occurs via a currently existing platform or device or via a future platform or device.

Courier– means the transport company or freelancer delegated to transport the Products to the User.

Visitor User – means the user who browses the Website/APP without registering on the Website/APP, for information purposes.

CHANGES IN T&Cs

The Company reserves, as indicated below, the right to update, integrate and modify in whole or in part the terms of these T&Cs and each of the documents referred to therein, including the Privacy Policy, the Services and their respective characteristics, as well as the fees for the use of the Services published therein.

The User undertakes to periodically review the T&Cs, without prejudice to the fact that the Company will do what is reasonably necessary and appropriate to bring to the attention of the User, via the Website/APP itself, any changes to the T&Cs and/or of the Services.

Changes to the T&Cs and/or the related Services will be effective from the moment of publication on the Website/APP and will apply only to sales concluded subsequently.

The Company will inform Users of changes to these T&Cs or to the functionality/limitations of the Services and/or their costs by publication on the Website/APP or by specific communication sent to the User's e-mail address indicated at upon registration on the Website/APP and/or subsequently.

Changes and updates will be considered accepted by Users by connecting to the Website/APP or using the Website/APP after the moment in which the modification has been published on the Website/APP itself.

If the User does not agree with the changes made, he is invited not to use the Website/APP and, if he is a Registered User, he can proceed to cancel his account.

AGE AND RESIDENCE

The Website/APP and the Services offered are intended exclusively for Customers resident in Italy who are at least 18 (eighteenth) years of age. The Service is provided automatically by computerized systems.

The Customer who intends to register or subscribe to the Service by proceeding with the Registration and subsequently selecting the Services guarantees that he or she is of age, and that the personal data provided are true, correct, updated, referring to the person who enters them or entered with the consent of the third party, assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any changes in the data provided by the Customers, it will be their responsibility to inform the Company.

REGISTRATION ON THE WEBSITE/APP

Browsing some sections of the Website/APP is also accessible free of charge by Visitor Users.

The Company reserves the right to allow Visitor Users, even temporarily, to use the Service and access some areas normally reserved for Registered Users.

For the purposes of full and complete use of the Service offered by the Website/APP, registration on the Website/APP is necessary.

4.1. How to register on the Website/APP

In order to use the Services, the User is required to register by providing some personal information (hereinafter, the "Registration"), indicating a valid personal e-mail address and creating his/her own personal account (hereinafter, the " Profile"), following the relevant registration procedure illustrated from time to time at the time of Registration, to allow the Company to have a purchase profile sufficient to provide the Services.

The Registered User may at any time access their Profile to update or modify the data entered, including information relating to their preferences. It is understood that the Registered User will be solely responsible for the truthfulness and updating of such information.

In the event that the User does not complete the Registration or authentication procedure after having provided the e-mail address and/or other data required for Registration, the User may receive a limited number of communications inviting him to conclude the registration process and will describe the service for which the registration procedure was started, without prejudice to the User's right to delete their data and delete their Profile from the Website/APP by writing to hello@flerworld.comwith the subject “Request for cancellation”.

4.2. E-mail

The Registered User undertakes to provide a personal e-mail address, which he/she guarantees that he/she has legitimate possession of and which he/she accesses regularly. The Registered User also undertakes to promptly update their e-mail address registered on the Profile in the event of a change. Profiles registered with the email address belonging to subjects other than the Registered User or with temporary email addresses may be deleted by Fler without notice.

4.3. Deletion of Profile

At any time Registered Users can request the deletion of their profile by writing an email to the address hello@flerworld.com with the subject “Account Cancellation”.

PRODUCTS

5.1. Offered to the public

All Products and prices indicated in the Services constitute an offer to the public with the limitations and methods contained in the Website/APP itself and in these T&Cs.

5.2. Prices

All prices of the Products are expressed in Euros (€) and are inclusive of Value Added Tax ("VAT"). Any additional costs, including VAT and expressed in Euros (€), will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same, as well as in the order confirmation e-mail.

The price of the Products may be modified by Fler at any time, without notice, it being understood that the price charged to the user will be that published on the information sheet which illustrates the main characteristics of the Product at the time the order is sent. Any changes (increasing or decreasing) in price subsequent to the transmission of the order will not be taken into account.

The Customer accepts that the price of the Subscription Service or of the individual Products sold also through the Single Purchase Service may undergo variations, even increases, which will in any case be communicated by Fler to the email indicated during registration on the Website/APP.

I SERVICES

The Service offered by Fler to Registered Users is a service that allows you to:

view the Products that can be purchased via the Website/APP;
select the Products that the User intends to order and purchase;
choose whether to activate the subscription to periodically receive the selected Products at your home or at a different address indicated (the "Subscription Service");
occasionally receive the selected products at your home or at a different address indicated ("Single Purchase Service");
pay the amount due to the Company for the purchase of the Products offered on the Website/APP.

THE SINGLE PURCHASE SERVICE

Following registration on the Website/APP by the Registered User, the Registered User will have the right to purchase the Products using the Single Purchase Service and thus making individual purchases by selecting from time to time the Products he intends to receive.

If the Registered User decides to use the Single Purchase Service, he will be subject to the specific provisions set out in this Article 7 (The Single Purchase Service).

This Article 7 is also applicable to the case in which a Registered User, already the owner of a Subscription Service, wishes to purchase one or more Products independently of the Subscription Service and without this purchase forming part of the Subscription Service.

7.1. Purchase of Products

The Registered User, by connecting to the Website/APP, will be able to:

view all the Products available for purchase, selecting those of interest and adding them to the cart;
check the Products added to the cart, the relative purchase price and the overall cost;
confirm your shipping and billing information;
choose the payment method from those available;
enter any discount codes;
proceed with the purchase order by clicking on “Place order”. In case of subsequent failure in the payment process, the purchase order will be invalid and will be immediately canceled and the user will be notified via email.

7.2 Acceptance of the purchase order

The Company's acceptance of the purchase order entails the immediate charging of the amount of the fee according to the selected payment method.

Following acceptance of the order, the Single Purchase Customer will receive confirmation via e-mail of the purchase with express indication of the summary of the Products ordered and the related prices and any general and particular conditions applicable to the order itself.

7.3. Terms of payment

Credit card

To ensure maximum security, the Single Purchase Customer will carry out the payment transaction directly on the secure server of the payment system provider. The data for payment by credit cards are processed directly by the payment system provider as specified in the Privacy Policy.

PayPal

To ensure maximum security, the Single Purchase Customer will be redirected to the PayPal site where he can make the payment according to the methods accepted by Paypal and in compliance with the relevant conditions.

ATTENTION

With the completion of the purchase order, the Single Purchase Customer:

a) guarantees the availability of the sum necessary for the payment of the Products ordered through the Single Purchase Service;
b) expressly authorizes the Company or third parties authorized by it to store the credit card or Paypal account identification on their systems in order to authorize any subsequent debits by the Company.

THE SUBSCRIPTION SERVICE

Following registration on the Website/APP by the Registered User, the Registered User will have the right to purchase the Products using the Subscription Service, thus taking advantage of the possibility of receiving the chosen products on a regular basis.

If the Registered User decides to use the Subscription Service, he will be subject to the specific provisions set out in this Article 8 (The Subscription Service).

8.1. Activation, modification of frequency, suspension and deactivation of the Subscription Service

8.1.1 Activation of the Subscription Service

For the purposes of activating the Subscription Service, the Registered User must select one or more products among those available for sale on the Website/APP and the relative shipping frequency. By proceeding with the actual purchase of at least one subscription product, the Registered User assumes the role of Subscription Service Customer.

The Company's acceptance of the activation of the Subscription Service entails authorization to charge the cost relating to the selected products in addition to the delivery costs on a recurring basis on the payment instrument chosen by the Customer.

The Subscription Service Customer accepts that the recurring charge referred to in the previous paragraph will be made at the price of the current subscription at the time the charge occurs, in accordance with the provisions of the art. 5.2 of this contract.

8.1.2. Changing the delivery frequency of the Subscription Service

The Subscription Service Customer has access to the "Subscription" section, available in his personal "Account" area, where he can change the reception frequency among the available frequency options.

The Subscription Service Customer, in the same section, will be able to:

change the shipping date of the Subscription Products, thus selecting the shipping day which will then be repeated at the frequency indicated in the previous paragraph.
delay the shipping date of the Subscription Products by selecting the amount of days (7, 15, or 30) to add to the current shipping date; the new shipping day will then be repeated at the frequency indicated in the previous paragraph.
skip a single order of Subscription Products, remembering that subsequent renewals will be sent at the frequency indicated in the previous paragraph.

The changes referred to in the previous paragraphs are effective only if made by the Customer within three working days prior to the shipping date. Otherwise, they will take effect from the next shipment.

8.1.3. Addition, removal, modification of the quantity of products of the Subscription Service

The Subscription Service Customer can add additional products to the Subscription Service among those available for sale on the Website/APP directly from the subscription management page, selecting the "Add to subscription" purchase option and confirming the addition from your account; furthermore, the Subscription Service Customer can also add, on a one-off basis to the next renewal, the products available for sale on the Website/App by selecting the purchase option "Add to next renewal"

In the "Subscription" section the Subscription Service Customer can change the quantity (addition or decrease) of the products already included in the Subscription Service.

In the same section, you can remove one or more products from the Subscription Service, but expressly agreeing to keep at least one (1) product in the Subscription Service so that it remains active, except in the case provided for in article 8.1.4.

8.1.4 Suspension or deactivation of the Subscription Service

The Subscription Service Customer has the right to suspend or deactivate the Subscription Service at any time and without any additional cost. In the event that the Subscription Service Customer intends to suspend or deactivate the Subscription Service, they must access the "Subscription" section and alternatively select the "Pause" or "Cancel subscription" options.

The suspension or cancellation of the Subscription Service by the Subscription Service Customer will be effective immediately even if any already confirmed purchase orders are delivered.

The Company also reserves the right to cancel, in whole or in part, the provision of the Subscription Services at any time and with reasonable notice that allows the delivery of orders already confirmed. In such cases the Company will promptly notify the Subscription Service Customer via e-mail and/or by means of a notice on the Website/APP.

8.2. Subscription purchase order

The purchase order for the Subscription Service is considered to be placed on the day indicated during the activation of the Subscription Service.

This purchase order will only be effective if the payment is successful.

8.3. Acceptance of the subscription purchase order

The Company's acceptance of the purchase order entails the immediate charging of the amount of the fee according to the selected payment method.

Following acceptance of the order, the Subscription Service Customer will receive confirmation via e-mail of the purchase with express indication of the summary of the Products ordered and the related prices and any general and particular conditions applicable to the order itself.

8.4. Terms of payment

Credit card

To ensure maximum security, the Subscription Service Customer will carry out the payment transaction directly on the secure server of the payment system provider. The data for payment by credit cards are processed directly by the payment system provider as specified in the Privacy Policy.

PayPal

To ensure maximum security, the Subscription Service Customer will be redirected to the PayPal site where he can make the payment according to the methods accepted by PayPal and in compliance with the relevant conditions.

ATTENTION

With the Activation of the Subscription Service, the Subscription Service Customer:

guarantees the availability of the sum necessary for the payment of the Products ordered through the Subscription Service;
if failure to update the respective payment data determines the impossibility of proceeding with the payment of the Subscription Service, Fler will have the right to suspend and/or deactivate the provision of the Subscription Service.
expressly authorizes the Company or third parties authorized by it to store the identification of the credit or debit card or PayPal account on their systems in order to authorize any subsequent charges by the Company and therefore to allow the Registered User to repurchase on the Website/APP with facilitated mode and/or even without active intervention of the Registered User.

REFERRAL PROGRAM

Following a purchase on the Website/APP, the customer will be provided with a referral code which will allow him to benefit from the Referral Program. By joining the program, the Company makes available to the Customer a personal, unique and non-modifiable code (hereinafter "Referral Code") which the Customer, at its sole discretion, will have the right to share with third parties.

The Customer who shares his Referral Code with third parties accumulates credits if another user registers on the Website/APP and purchases Products with the Subscription Service, using the Referral Code provided by the Customer.

The accumulation of Referral Points entitles the Customer who holds them to benefit from discounts on the price of the Products or the Subscription Service or to receive Products free of charge, in the ways and with the characteristics identified by the Company and made public via the Website /APP or via email communication dedicated to this purpose.

The Company reserves the right, at its sole discretion, to suspend or cancel from the Referral Program the Customer who uses the Referral Code or Referral credits contrary to the laws in force or to the terms of this contract.

The Company reserves the right to suspend or cancel the Referral Program, communicating this to the Customers via email and without this giving rise to any obligation on the Company regarding presumed rights acquired by the Customers.

DELIVERY OF THE PRODUCTS

10.1. Delivery methods

The Company will organize the delivery of the Products to the address indicated by the Customer by means of selected professional transporters.

The Customer acknowledges and accepts that the delivery dates indicated on the Website/APP are purely indicative and that failure to comply with them for reasons not directly attributable to the Company does not constitute any obligation on the Company.

10.2. Complaints

For any anomalies found on the Products, other than those due to the mere imperfection of the packaging, the User may contact the Company at the e-mail address hello@flerworld.com.

10.3. Delivery failure

The Customer acknowledges and accepts that in the event of impossibility of delivery of the Products due to his (or the person appointed by him) not being present at the time of delivery or in the event that the address provided to the Company is incorrect or incomplete , the Products will not be canceled from the order and the related amount will not be credited back to the Customer.

If due to non-delivery the Products are returned to the Company, the Company will contact the Customer to organize a new shipment. The cost of such shipment is intended to be borne by the Customer, and the Company reserves the right to collect the price through the same payment method referred to in articles 7.3 and 8.4.

In the event that the delivery of the Products is not claimed or the Customer does not request a new shipment, the Company will communicate that the contract is automatically terminated and will refund the amount paid by the Customer, net of the shipping costs incurred by the Company.

10.4. Responsibility

The Company undertakes to perform the Services in good faith and to fulfill all the obligations established by this contract with the utmost diligence.

The Company will not be responsible for any delays occurring during transport, nor for any damage found on the Products attributable to transport, nor in cases of non-delivery due to the Customer's absence at the indicated address or incorrect or incomplete provision of the shipping address.

10.5 Shipping cost

The shipping cost is indicated on the Website/APP and, unless explicitly indicated otherwise, always includes VAT.

As provided for in article 5.2 of this contract, and unless otherwise specified on the Website/APP, the cost of shipping is always borne by the Customer.

RIGHT OF WITHDRAWAL

11.1. Cases of exclusion of the right of withdrawal

Pursuant to art. 59, paragraph 1, letter. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to sealed goods that are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery such as, by way of example and not limited to , blades and razor heads.

11.2 Exercise of the right of withdrawal

The Customer may exercise the right of withdrawal, pursuant to articles. 52 et seq. of Legislative Decree 206/2005, in relation to specific Products, other than those listed in paragraph 11.1 above, provided that these, after delivery, have not been opened or their seals altered.

In cases where the exercise of the right of withdrawal is permitted, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the Customer must send Fler, within 14 days from the date of delivery of the Products, a written communication by email to the following email addresshello@flerworld.comwith the subject "Exercise of the right of withdrawal", expressly declaring one's intention to withdraw and providing the information useful for identifying the purchase order.

Upon receipt of the communication of exercise of the right of withdrawal, Fler will open a procedure for managing the return and communicate to the User the instructions on how to return the Products, which will take place via courier indicated by Fler itself. Shipping costs are the responsibility of the User.

In case of exercise of the right of withdrawal, Fler will reimburse the User the entire amount of the returned Products, net of shipping costs incurred by the Company, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of Fler to suspend the payment of the refund until the actual receipt of the Products. The refund will be made using the same payment method used by the User.

USER OBLIGATIONS

The User undertakes not to use the Website/APP and/or related Services for illegal purposes or not covered by these T&Cs. The User may not use the Website/APP or related Services in a way that could damage or otherwise impair the Website/APP or interfere with the use and enjoyment of the Website/APP and related Services by other Users.

The Registered User is required to keep the access credentials for his/her Profile confidential and is responsible for any use of the Website/APP made by anyone who accesses using his/her credentials. The Registered User undertakes in any case to (i) not use machines, algorithms, software or other automatic functions to generate page or material calls, (ii) not generate page calls through which a person or a group of people to consult a page and (iii) notify the Company immediately in the event of a suspected breach of the security of their Profile.

USER CONTENT AND REVIEWS

The Customer accepts that the content of any communication (by way of example but not limited to, emails, feedback, comments, suggestions) sent by any means to Fler may be used by the Company itself for the development, production, marketing of products or services that contain such contents, without this reason giving rise to any type of obligation on the part of Fler towards the Customer.

The Customer may provide ratings and reviews of the products available for sale on the Website/APP or in any case on platforms developed by third parties and integrated into the Website/APP.

The intellectual property of the contents referred to in the previous paragraph and the content of the reviews remains with the Customer, who grants Fler the possibility of using, modifying, adapting, publishing, reproducing, transmitting, selling, disseminating by any means at the discretion of Fler such content. This possibility is intended to be granted to Fler in a perpetual, irrevocable, non-resolvable, worldwide, free, royalty-free, transferable and sub-licensable manner.

Fler reserves the right to remove or not publish the contents or reviews produced by the Customer in cases where, by way of example but not limited to, they violate the laws in force, are defamatory or offensive or threaten to violate the rights of third parties, are obscene or discriminatory, or in any case at the sole discretion of Fler.

LIMITATIONS OF LIABILITY

The Company will not be responsible for any damage resulting from inaccessibility to the Services resulting from problems connected to the network, providers or telephone and/or telematic connections over which it does not have control, to the failure and/or defective functioning of the electronic equipment of the 'User.

The Customer acknowledges and accepts that sporadically all the Products indicated in the order sent and accepted by the Company may not be delivered. In this case, the Company will promptly refund the amounts relating to the Products ordered and not delivered or make a new delivery of the Products ordered and not delivered. Under no circumstances can it be held responsible for any loss and/or damage suffered due to non-delivery.

TERMINATION. TERMINATION OF SERVICES

The Company reserves the right to cancel the Profile and/or not allow the User to access and use the Website/APP and the Services or part thereof, at any time and with immediate effect, in the event of a violation. by the User of the obligations imposed on him pursuant to the previous Articles 4.1 (Method of registration on the Website/APP), 7.3. (Payment Method), 8.4 (Payment Method) and 12 (User Obligations). As regards these Users, Fler is authorized without prior communication to cancel orders placed and not yet delivered.

Access to the Website/APP may also be temporarily interrupted in the event of technical problems or to ensure maintenance. Such interruptions will be communicated if possible on the Website/APP.

At any time the Company may make improvements and/or changes to the Website/APP and the Services if this is necessary for technical reasons or in order to comply with current legislation.

The Company also reserves the right to cease, in whole or in part, the provision of the Services at any time and with reasonable notice, allowing the delivery of confirmed orders. In such cases, the Company will promptly notify Registered Users and Customers and/or Users in general, via e-mail and/or by means of a notice on the Website/APP.

ADDITIONAL INFORMATION. SUSPENSION OF SERVICES

The Company reserves the right to request from the Customer additional information or to send copies of documents demonstrating ownership of the payment instruments used.

The Company reserves the right not to accept the purchase order and/or to terminate with immediate effect the obligations arising from these T&Cs in accordance with the provisions of the previous Article 15 (Termination. Termination of Services) in the event that the Customer does not provide information and/or copies of documents demonstrating ownership of the payment instruments used.

Under no circumstances can the Company be held responsible for any fraudulent use of credit cards by third parties when paying for Products purchased on the Website/APP.

PRIVACY POLICY

The Company will process the Users' personal data in compliance with the legislation on privacy as defined in detail in the information on the processing of personal data, Privacy Policy, available in the respective section of the Website/APP.

APPLICABLE LEGISLATION. DISPUTES

18.1. Applicable law

These T&Cs, including the documents referred to therein and the other legal notes published on the Website/APP and in general the relationships between the Company and the Users of the Website/APP are governed by Italian law and must be interpreted in accordance with the same .

18.2. Competent forum

Disputes connected and connected to the use of the Website/APP and the Services contemplated therein are reserved to Italian jurisdiction and the mandatory and exclusive territorial jurisdiction of the Court of Padua.

Specific approval of the T&Cs pursuant to and for the purposes of the articles. 1341 and 1342 cod. civil

Pursuant to and for the purposes of the articles. 1341–1342 cod. civil, the parties declare to have read and understood, and therefore to expressly approve the Articles: 2 (Variation of the T&Cs), 4 (Registration on the Website/APP), 5 (Products), 7 (The Single Purchase Service), 8 (The Subscription Service), 9 (Referral program), 10 (Delivery of Products), 11 (Right of Withdrawal), 12 (User Obligations), 13 (User Content and reviews), 14 (Limitations of liability), 15 (Termination. Termination of Services), 16 (Additional information. Suspension of Services) and 18 (Applicable law. Disputes).

With the release of their definitive authorization for Registration, therefore, the User fully and explicitly approves, without any reservation, the aforementioned clauses identified in the previous paragraph.